Shipping policy

We generally ship our online orders within 2 to 6 business days. However, the above mentioned delivery terms are not guaranteed. Products expressly marked on the Website as “Pre Order”, “Pre Ordered Product” or “Personalized Products” are not immediately available for shipment. The relevant dedicated link will show the estimated delivery date. QEREL shall have the right to split the Order into multiple shipments, according to the availability of the Products for delivery. You will receive the Products separately upon their availability to be shipped, unless you have selected on the Website the option to receive the Order as a whole. As soon as your order ships you will receive an email with the tracking number plus a link to follow the delivery status. In addition, you will receive an email confirming when your order is delivered. Purchases cannot be shipped to P.O. boxes. For security reasons, all purchases from the Site require an adult signature upon delivery. As soon as the purchased Product is shipped, you shall receive an email to the address indicated in the Order. Such email shall contain a shipment tracking code and an exclusive link that will allow you to real-time monitor the delivery. QEREL's Customer Service shall provide the assistance required for any potential problem relating to the delivery. You may contact QEREL's Customer Service by email at: customerservice@qerel.com.